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Conversational Channels

"whats new in platform"

Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ are conversational channels through which users interact with a Pega Platform™ application in multiple ways. This release provides several improvements to IVAs and Email Bots that reduce time, improve efficiency, and make the system more robust and responsive to users. For example, by integrating emails, case management, and artificial intelligence, you can quickly and seamlessly turn emails into business cases. In addition, you can use the decision-enabled NLP text analyzer in IVAs and Email Bots. You can also copy training data and model to another IVA or Email Bot environment.

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Email Manager portal

Conversation Channels includes the following enhancements:

To learn about all the new features in Conversational Channels, watch the What's New video below.

Looking for What's New in 8.2 videos? View them in our Pega Community Video Library.

Visit www.pega.com to learn more about Pega Infinity™.

Visit What's New in Pega Platform to discover all the exciting new features in this release.

Published July 20, 2018 — Updated August 13, 2019


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