Adding email accounts for email handling
Users can interact with Pega Email Bot by sending emails to the system and receiving replies. Set up at least one email account for the Email channel so that users know to which email address to send their requests.
The Pega Platform email accounts that you add to the Email channel must be unique and cannot be already associated with another channel or a case type. You can add more than one email account to an email bot for email handling.
In the header of Dev Studio, click the name of the application, and then click Channels and interfaces.
In the Current channel interfaces section, click the icon that represents your existing Email channel.
In the Email channel, click the Configuration tab.
In the Email handling section, click Add email account, and then select an email account.
To verify that you can use the email account that you selected, click Verify.If the email account verification fails, you can view information about the reason why the process failed by clicking a link.
- Creating an Email channel
Create Pega Email Bot so that users can interact with a Pega Platform application to report or solve an issue by using email. With an email bot, you can triage emails to a work queue or create top-level cases based on user requests.