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Changing the default text for action prompt in the IVA for Web Chatbot


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To make Pega Intelligent Virtual Assistant (IVA) for Web Chatbot more user friendly, you can modify the default text for the action prompt that the system displays to users in the chatbot window and the preview console. As a result, you also help to customize the look and feel of the chatbot to better fit the needs and requirements of your organization.

By default, the prompt in the chatbot displays the following text: Type something to try...

  1. In the header of Dev Studio, click Create Data Model Field Value .

  2. On the Create Field Value page, in the Field Value Record Configuration section, in the Label field, enter: Type something to try...

  3. In the Field Name field, press the Down Arrow key and select the pyActionPrompt field name.

  4. In the Context section in the Apply to field, enter or select the Embed-Channel-Control- class.

  5. Click Create and open.

  6. In the opened rule, in the To field, enter the new text prompt for the chatbot.

    Enter: Type your message here
  7. Click Save.

    To change the action prompt for the chatbot to a different text, you can edit this rule again.

    The new prompt text is saved in the pyActionPrompt Type something to try... rule for the Embed-Channel-Control- class, in the Data Model Field Value section.

  • Setting up a Web Chatbot channel

    To create Pega Intelligent Virtual Assistant (IVA) for Web Chatbot, you must configure a Web Chatbot channel. Through an IVA for Web Chatbot users can send text messages in the chat window of a web page to interact with a Pega Platform application, for example, to create a case to inquire about a car estimate or to book a flight.

  • Creating a conversational channel

    Provide users with a channel for communicating with Pega Intelligent Virtual Assistant (IVA) and, indirectly, with the application through a simple question and answer form. For example, users can open a case to report a problem or display a menu of options through a conversation.

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