Configuring Unified Messaging channel security
To set up messaging platforms for Pega Intelligent Virtual Assistant (IVA) for Unified Messaging, you must first configure the security settings for the channel. When you define the security settings for the system, you obtain access to the integration manager for your channel. This access enables the setting up of Apple Business Chat, Facebook Messenger, MMS/SMS (Twilio), Twitter, and WhatsApp Messenger as messaging platforms that are usable by the IVA.
In the header of Dev Studio, click the name of the application, and then click Definition.
In the application rule, click the Integration & Security tab.
In the Unified Messaging security section, in the Manager ID field, enter the identifier for the channel integration manager.
In the Manager Key field, enter the key for the channel integration manager.
- Unified Messaging channel overview
You create and build a single Unified Messaging channel to ensure that users can interact with your application through multiple social messaging platforms as Pega Intelligent Virtual Assistant (IVA). The Unified Messaging channel is quick to create and configure, giving the user a completely new experience. In addition, the Unified Messaging channel makes maintenance of the conversational capability of an IVA much easier.