Creating an Alexa channel
Create Pega Intelligent Virtual Assistant (IVA) for Alexa so that users interact with a Pega Platform application through voice commands to open a case or to perform other actions, such as displaying a menu of options.
Install the AlexaChannel component.
For more information, see Installing the Alexa Channel component.
Create an Alexa skill definition.
An Amazon skill provides a built-in set of capabilities for Alexa, such as the ability to answer questions. Use the generated ID later, during chatbot configuration in Pega Platform. For more information, see Creating an Alexa skill definition.
Set up an Alexa channel.
You set up the new Alexa channel in Pega Platform by using the settings that were generated in the Amazon developer portal. For more information, see Setting up an Alexa channel.
Generate default skill configuration results and import them to the Amazon skill that you created in the Amazon developer portal.
For more information, see Updating the Alexa skill configuration.
To test the Alexa skill definition, verify that the skill results work correctly.
For more information, see Testing the Alexa skill definition.
- Creating a conversational channel
Provide users with a channel for communicating with Pega Intelligent Virtual Assistant (IVA) and, indirectly, with the application through a simple question and answer form. For example, users can open a case to report a problem or display a menu of options through a conversation.