Creating a Web Chatbot channel
Create Pega Intelligent Virtual Assistant (IVA) for Web Chatbot so that users can interact with a Pega Platform application to answer questions, report an issue, or step through a process by sending messages in an embedded chat window. For example, with the IVA for Web Chatbot, users can create a case to inquire about a car price estimate or book a flight.
Create a new channel for the IVA for Web Chatbot. For more information, see Setting up a Web Chatbot channel.
Embed a Web Chatbot channel chat window on a web page.
For more information, see Embedding a chat window for the Web Chatbot channel.
Customize the Web Chatbot channel by changing the Cascading Style Sheets (CSS) styles, changing the text for the action prompt, or creating custom user interface controls.
For more information, see Customize the Web Chatbot channel.
- Creating a conversational channel
Provide users with a channel for communicating with Pega Intelligent Virtual Assistant (IVA) and, indirectly, with the application through a simple question and answer form. For example, users can open a case to report a problem or display a menu of options through a conversation.