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Creating a Web Chatbot channel

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Create Pega Intelligent Virtual Assistant (IVA) for Web Chatbot so that users can interact with a Pega Platform application to answer questions, report an issue, or step through a process by sending messages in an embedded chat window. For example, with the IVA for Web Chatbot, users can create a case to inquire about a car price estimate or book a flight.

Update the Pega Platform application access group for an IVA for Web Chatbot. For more information, see Updating the access group for an IVA channel.

Create a new channel for the IVA for Web Chatbot. For more information, see Setting up a Web Chatbot channel.

An IVA for Web Chatbot takes advantage of similar bot capabilities that are available in the IVA for Facebook. However, you have full control over the end-to-end communication and no additional accounts or third-party installation is necessary.
  1. Embed a Web Chatbot channel chat window on a web page.

    For more information, see Embedding a chat window for the Web Chatbot channel.

  2. Optional:

    Customize the Web Chatbot channel by changing the Cascading Style Sheets (CSS) styles, changing the text for the action prompt, or creating custom user interface controls.

    For more information, see Customize the Web Chatbot channel.

Define the conversational channel behavior for IVA for Web Chatbot. For more information, see Defining conversational channel behavior.

  • Creating a conversational channel

    Provide users with a channel for communicating with Pega Intelligent Virtual Assistant (IVA) and, indirectly, with the application through a simple question and answer form. For example, users can open a case to report a problem or display a menu of options through a conversation.


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