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Installing the Alexa Channel component

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To provide users with the Alexa channel to communicate with your application by voice commands through Amazon Alexa, add the AlexaChannel component to your Pega Platform application.

If the AlexaChannel component is not part of your Pega Platform application, obtain a .zip file for that component from Pega Marketplace. For more information, see Amazon Alexa Channel.
  1. In Dev Studio, click the name of your application, and then click Definition.

  2. In the Enabled components section, click Manage components.

  3. If the AlexaChannel component does not appear in the list in the Available components section, install the .zip file on Pega Platform by clicking Install new.

    The AlexaChannel component is not available in your application by default.

  4. In the Status column, select the Enabled check box for the AlexaChannel component.

  5. Click OK, and then click Save.

In the Amazon developer portal, create an Alexa skill definition. For more information, see Creating an Alexa skill definition.

  • Creating an Alexa channel

    Create Pega Intelligent Virtual Assistant (IVA) for Alexa so that users interact with a Pega Platform application through voice commands to open a case or to perform other actions, such as displaying a menu of options.

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