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Installing the Dialogflow component

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Analyze text and extract entities through the Dialogflow text analyzer component that integrates Dialogflow's natural language processing with Pega Email Bot and Pega Intelligent Virtual Assistant (IVA) for Web Chatbot.

Install the component separately in your Pega Platform application.
Set up an Email or Web Chatbot channel interface to act as an Email Bot or an IVA.
  1. Add the Dialogflow component from Pega Marketplace.

    For more information, see Adding the Dialogflow component from Pega Marketplace.

  2. Create a Dialogflow agent.

    A Dialogflow agent contains intents and entity definitions and provides artificial intelligence for the text analyzer. For more information, see Creating a Dialogflow agent.

  3. Configure the Dialogflow text analyzer for a channel.

    In the advanced text analyzer configuration for the Email or Web Chatbot channel, you use the client access token and the developer access token that you generated for the Dialogflow agent. For more information, see Configuring the Dialogflow text analyzer for a channel.

  4. Map Dialogflow intents and entities to a case type that is defined in your channel.

    For more information, see Mapping Dialogflow intents and entities to a case type.

  • Setting up an Email channel

    To create Pega Email Bot, to help users communicate more efficiently by using email to interact with a Pega Platform application, first set up an Email channel. With an email bot, users can, for example, create a case to inquire about a car price estimate or to book a flight.

  • Setting up a Web Chatbot channel

    To create Pega Intelligent Virtual Assistant (IVA) for Web Chatbot, you must configure a Web Chatbot channel. Through an IVA for Web Chatbot users can send text messages in the chat window of a web page to interact with a Pega Platform application, for example, to create a case to inquire about a car estimate or to book a flight.


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