Overriding the default language for an Email channel
If you plan to support multiple languages in your application or one language other than English, you can override the default language of a new Email channel. Overriding the default language ensures that Pega Email Bot processes emails from users in the correct language, performs text analysis and provides automatic responses. By default, the system processes emails in English when you create an Email channel.For example, if an organization is interested in creating an email bot so that the system processes emails in French, you can specify French as the default language. Otherwise, if the organization does not change this setting, the email bot processes emails in English, by default.
In the navigation panel of Dev Studio, click Application, and then search for the Data-Channel- class.
Expand the Data-Channel- class, and then click pyGetDefaultLanguage.section for the
On the Definition tab in the GetDefaultLanguage data transform rule, in the Source column, enter a language in double quotation marks.To specify German as the default language, enter "German".
- Selecting languages for an Email channel
Configure Pega Email Bot to process emails in multiple languages so that the system performs text analysis and provides automatic responses in the correct language. By supporting multiple languages in an email bot, you increase the availability of your application to users who speak different languages.
- Creating an Email channel
Create Pega Email Bot so that users can interact with a Pega Platform application to report or solve an issue by using email. With an email bot, you can triage emails to a work queue or create top-level cases based on user requests.