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Overriding the default language for an Email channel

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If you plan to support multiple languages in your application or one language other than English, you can override the default language of a new Email channel. Overriding the default language ensures that Pega Email Bot processes emails from users in the correct language, performs text analysis and provides automatic responses. By default, the system processes emails in English when you create an Email channel.

For example, if an organization is interested in creating an email bot so that the system processes emails in French, you can specify French as the default language. Otherwise, if the organization does not change this setting, the email bot processes emails in English, by default.
Select the languages that your Email channel supports. For more information, see Selecting languages for an Email channel.
  1. In the navigation panel of Dev Studio, click Application, and then search for the Data-Channel- class.

  2. Expand the Data Model Data Transform section for the Data-Channel- class, and then click pyGetDefaultLanguage.

  3. On the Definition tab in the GetDefaultLanguage data transform rule, in the Source column, enter a language in double quotation marks.

    To specify German as the default language, enter "German".
  4. Click Save.

Define the Email channel behavior by setting suggested cases and responses, and configuring email text analysis for the email bot. For more information, see Defining Email channel behavior.

  • Selecting languages for an Email channel

    Configure Pega Email Bot to process emails in multiple languages so that the system performs text analysis and provides automatic responses in the correct language. By supporting multiple languages in an email bot, you increase the availability of your application to users who speak different languages.

  • Creating an Email channel

    Create Pega Email Bot so that users can interact with a Pega Platform application to report or solve an issue by using email. With an email bot, you can triage emails to a work queue or create top-level cases based on user requests.

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