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Setting up the IVA for Apple Business Chat


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Enable users to interact with Pega Intelligent Virtual Assistant (IVA) by sending messages from Apple Business Chat. By performing this configuration task, you ensure that users can quickly and efficiently request information or report problems with your application through Apple Business Chat.

Perform the following tasks:
  • Configure Unified Messaging channel security settings. For more information, see Configuring Unified Messaging channel security.
  • Create a Business Chat account in the Apple Business Chat portal by registering for the Apple iMessage service. Apple will generate a Business Chat identifier for your account. For more information, refer to the Apple Business Chat portal.

You use the integration manager on the Connection tab of the Unified Messaging channel to configure individual social channels from one place in a Pega Platform application.

  1. In the header of Dev Studio, click the name of the application, and then click Channels and interfaces.

  2. In the Current channel interfaces section, click the icon that represents your existing Unified Messaging channel.

  3. In the Unified Messaging channel, click the Connection tab.

  4. Click Integration Manager.

  5. In the Manage Accounts Dashboard window, click the Apple Business Chat icon.

  6. On the Apple Business Chat Accounts page, click the Add new ABC account icon.

  7. In the Add New Business Chat Account window, in the Account Name field, enter a label for your Apple Business Chat account to use in the system.

    Enter: Sample U+ Bank.
  8. In the Business Chat ID field, enter an identifier for your Apple Business Chat account.

    Enter: 427c3913-bas7-22f6-6c99c1ecbb2f.

    Apple generates a unique Business Chat identifier when you create an account in the Apple Business Chat portal.

  9. Click Submit.

  10. Optional:

    To go back to the Manage Accounts Dashboard window and see all configured social messaging platforms, click the Home icon.

  11. Close the browser window, and then in the Unified Messaging channel, click Save.

  • Unified Messaging channel overview

    You create and build a single Unified Messaging channel to ensure that users can interact with your application through multiple social messaging platforms as Pega Intelligent Virtual Assistant (IVA). The Unified Messaging channel is quick to create and configure, giving the user a completely new experience. In addition, the Unified Messaging channel makes maintenance of the conversational capability of an IVA much easier.

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