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Simulating a conversation and building a chatbot

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Before moving Pega Intelligent Virtual Assistant (IVA) to a production environment, you can verify whether the chatbot works correctly by using the preview console. You use the preview console to simulate a chatbot conversation and ensure that the IVA knows how to correctly respond to user input. Working in the preview console also improves the text analysis and artificial intelligence of the IVA channel.

After making any changes to the channel configuration in the preview console, rebuild the text analytics model.
For each IVA that you create, define the conversational channel behavior. For more information, see Defining conversational channel behavior.
  1. Test the chatbot responses.

    For more information, see Verifying chatbot responses.

  2. Update the chatbot questions and response text.

    For more information, see Modifying chatbot response questions.

  3. Obtain data from a conversation.

    For more information, see Extracting data from a conversation

  4. Apply any simulation changes to the text analytics model.

    For more information, see Applying simulation changes to a text analytics model.

  • Building a conversational channel

    Automate communication with customers to speed up your business processes by creating and configuring a conversational channel. By interacting with a Pega Platform application through Pega Intelligent Virtual Assistant (IVA), users can conveniently answer questions, report an issue, or step through a process.

  • Pega Intelligent Virtual Assistant overview

    Pega Intelligent Virtual Assistant (IVA) is a chatbot technology that interacts with an application by sending and receiving text messages from users, in a simple question and answer form. By interacting with an IVA through various social messaging platforms, users can resolve issues or address questions and other concerns. For example, to speed up business processes, users can request more details about a subject and open a case in the system.

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