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Updating the access group for an IVA channel

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You cannot authenticate from your Pega Intelligent Virtual Assistant (IVA) unless you set the access group for the Channel service package rule to the access group for your Pega Platform application.

For the IVA for Alexa, install the IVA component from Pega Exchange.

By default, the access group for the Channel service package rule is set to PRPC:Administrators.
  1. In the navigation panel of Dev Studio, click Records to display the Records Explorer.

  2. Click Integration-Resources, and then click Service Package.

  3. In the list, click the Channel service package rule.

  4. In the Service access group field, enter the access group for your Pega Platform application.

In Pega Platform, set up the channel for your IVA.

  • Setting up an Alexa channel

    Create Pega Intelligent Virtual Assistant (IVA) for Alexa so that users can interact with a Pega Platform application to ask questions, report an issue, or step through a process by using voice commands. For example, with an IVA for Alexa, users can create a case to inquire about a car price estimate or to book a flight.

  • Setting up a Web Chatbot channel

    To create Pega Intelligent Virtual Assistant (IVA) for Web Chatbot, you must configure a Web Chatbot channel. Through an IVA for Web Chatbot users can send text messages in the chat window of a web page to interact with a Pega Platform application, for example, to create a case to inquire about a car estimate or to book a flight.

  • Creating a conversational channel

    Provide users with a channel for communicating with Pega Intelligent Virtual Assistant (IVA) and, indirectly, with the application through a simple question and answer form. For example, users can open a case to report a problem or display a menu of options through a conversation.


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