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Verifying chatbot responses

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To ensure that Pega Intelligent Virtual Assistant (IVA) responds correctly to user requests during a chat session, you can first simulate conversations with the chatbot and then verify the responses in the preview console for a conversational channel. As a result, the system becomes more responsive and improves its text analysis and artificial intelligence.

For example, you can ensure that the system correctly detects topics and entities relating to car insurance, when a user asks for a car insurance quote in their chat session.
Perform the following tasks to prepare an IVA channel for simulation in the preview console:
  1. Update the subject matter detected in user input.

    For more information, see Correcting and accepting a detected topic.

  2. Modify and accept the entities detected in user input.

    For more information, see Validating detected entities.

Ensure that the IVA learns from the corrected topics and validated entities by building the text analytics model.

  • Simulating a conversation and building a chatbot

    Before moving Pega Intelligent Virtual Assistant (IVA) to a production environment, you can verify whether the chatbot works correctly by using the preview console. You use the preview console to simulate a chatbot conversation and ensure that the IVA knows how to correctly respond to user input. Working in the preview console also improves the text analysis and artificial intelligence of the IVA channel.

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