Setting up the IVA for Twitter
Ensure that users communicate with your Pega Intelligent Virtual Assistant™ (IVA) by using direct messages on Twitter. As a result, you provide a convenient, everyday way in your application for users to access your business services to obtain assistance or solve an issue.For example, for a car fee dispute application that a car rental service uses, customers can send messages to your chatbot by using Twitter to question an automatic cancellation fee that is generated by their recent vehicle driver.
- Configure Unified Messaging channel security settings. For more information, see Configuring Unified Messaging channel security.
- If you do not have an IVA for Unified Messaging, create a Unified Messaging channel. For more information, see Creating a Unified Messaging channel.
- If you do not have a Twitter account, set one up. For more information, refer to the Twitter developer portal.
You access the Digital Messaging Manager in the Unified Messaging channel to configure individual messaging accounts in one place for your application.
In the navigation pane of App Studio, click Channels.
In the Current channel interfaces section, click the icon that represents your existing Unified Messaging channel.
In the Unified Messaging channel, click the Connection tab.
Click Integration Manager.
In the Digital Messaging Manager window, click Add Connection, and then click the Twitter icon.
On the new page, if required, enter your Twitter account credentials, and then click Authorize app.This action ensures that you give permission to your Twitter account to send and receive messages on behalf of the IVA channel for Unified Messaging.The window displays information that the Twitter account was successfully registered.
To display all of your configured accounts for messaging platforms in the Digital Messaging Manager window, click Home.
Close the browser window, and then in the Unified Messaging channel, click Save.