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Transferring training data to another email bot

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When you generate training data for Pega Email Bot™ that results in greater accuracy of topic and entity detection, you can reuse the information by transferring the training data to another email bot. Copying training data from one environment to another results in a quicker development of artificial intelligence of another email bot making the system easier to build since you do not have to create the text analytics model from scratch.

For example, you can copy accumulated training data from a production environment for an email bot to a development or a QA environment of another email bot. Before you can begin transferring data, you first start recording training data in the email bot.

Copying training data from one email bot environment to another involves first creating training data in a production environment, and then exporting the training data to a file. Next, you edit another email bot in a development or QA environment and import the saved training data from the file. You can export either only the reviewed training data for an email bot, or all of the training data. The training data that you export includes entities that the system added to the text analyzer but did not build in the model.

  1. In the navigation pane of App Studio, click Channels.

  2. Save training data from an email bot:

    1. In the Current channel interfaces section, click the icon that represents your existing Email channel, for example, in a production environment.

    2. In the Email channel, click the Training data tab.

    3. Click the More icon above the list of training records, and then click Export data.

      You can export data only if the email bot contains at least one training record.
    4. In the Export data window, select one of the following options:

      • To export only the reviewed data, click Reviewed only.
      • To export all data for the model, click Reviewed and unreviewed.
      You can choose to only export reviewed training data that is already verified by an email bot developer.
    5. Click Export.

    6. Click Download and save the training data as a .zip file.

  3. In the navigation pane of App Studio, click Channels.

  4. Reuse training data in another email bot:

    1. In the Current channel interfaces section, click the icon that represents your existing Email channel, for example, in a development or QA environment.

    2. In the Email channel, click the Training data tab.

    3. Click the More icon above the list of training records, and then click Import data.

    4. In the Import data window, click Choose file and select the .zip file that contains the training data that you exported in step 2.f.

    5. Click Import.

    6. Update the text analytics model for the email bot by clicking the More icon next to the Add records button, and then clicking Build model.

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