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Troubleshooting the conversational channel

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Perform tasks in Pega Intelligent Virtual Assistant™ (IVA) to address problems, troubleshoot accessibility issues, adjust the accuracy of chatbot responses, and ensure that the system works as expected. As a result, you improve the quality and health of your chatbot, which helps users to interact with your application more easily when they want to resolve their problems.

For example, you can help the system become more responsive to users by addressing an issue in which the chatbot is not always detecting the correct topics.
Create and configure the IVA, train the text analytics model, and simulate a conversation with the chatbot in the preview console. For more information, see Creating a Unified Messaging channel, Defining conversational channel behavior, and Training the model for the IVA channel.

Channel developers and channel administrators upgrade, troubleshoot, and maintain the IVA when the system is in a development, QA, or production environment.

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