Troubleshooting the conversational channel
Perform tasks in Pega Intelligent Virtual Assistant™ (IVA) to address problems, troubleshoot accessibility issues, adjust the accuracy of chatbot responses, and ensure that the system works as expected. As a result, you improve the quality and health of your chatbot, which helps users to interact with your application more easily when they want to resolve their problems.For example, you can help the system become more responsive to users by addressing an issue in which the chatbot is not always detecting the correct topics.
Channel developers and channel administrators upgrade, troubleshoot, and maintain the IVA when the system is in a development, QA, or production environment.
Fix general issues related to all of the conversational channels.For more information, see Troubleshooting conversational channel issues.
Fix issues related to the IVA for Unified Messaging (Apple Business Chat, Facebook, SMS/MMS, Twitter, and WhatsApp).For more information, see Troubleshooting the Unified Messaging channel.
Fix issues related to the IVA for Web Chatbot.For more information, see Troubleshooting the Web Chatbot channel.