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Applying simulation changes to a text analytics model


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After you make corrections to natural language processing (NLP) records from the preview console relating to topic, entities and language for Pega Intelligent Virtual Assistant™ (IVA), apply the changes to the text analytics model. Rebuilding the text analytics model with additional or modified records improves the IVA's ability to understand user requests, and improves how the system responds to detected topic, entities, and language in the user input.

When you update a detected topic or add entities during a chat simulation in the preview console, the system saves the changes as a training record.
Simulate and make changes to a conversation with the IVA:
  1. In the navigation pane of App Studio, click Channels.

  2. In the Current channel interfaces section, click the icon that represents your existing Alexa, Digital Messaging, or Legacy Webchat channel.

  3. In the channel, click the Behavior tab.

    The number of records that you previously modified is displayed at the top of the preview console.
  4. At the top of the preview console, click Build model.

    The following figure shows where in the preview console you build the text analytics model for the chatbot:
    The preview console used to simulate and built an IVA
    The preview console used to built the text analytics model for an
                                IVA channel.
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