Email messages are a key part of the business processes that developers build in their Process Commander applications. Flow processing typically sends email messages to work parties, including people outside your organization such as customers and vendors. Additionally, incoming email messages can deliver work objects to your business processes.
Inbound email is processed by email services (Rule-Service-Email rule type ) while outbound email is processed by an email account object (Data-EmailAccount) and the Pega-ProCom agent. You use the Email Accelerator to create and configure the rules and data objects necessary for both inbound and outbound email.
Use the information in the articles listed below to learn about the email features in Process Commander and how to use the Email Accelerator to set up your system.
This article links to multiple PRKB articles that are published as a group and can be read in sequence. The PDN contains other articles about email, in addition to those in this group. Click the blue Contents for Category button or use search to access additional email articles.
Configuring email for your Process Commander System
- Before you begin
- How to set up outbound email (email account)
- How to set up an inbound email (email service)
- Testing your email setup