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Before you begin configuring email

Before you run the Email Accelerator to set up inbound or outbound email, gather the following information.

For outbound email

  • IP address or domain name of the SMTP host
  • Email account (e-mail address and password) that Process Commander is to use
  • Whether the SMTP host is configured to use SSL
  • Name of the work pool (class group) for which you are creating the account

Then, continue with How to set up outbound email

For inbound email

For the rules that manage the work object creation:

  • Name of the work class and the flow
  • Organization name
  • RuleSet and version to use

For the email server object and the listener:

  • DNS name of the actual email server (an email server object represents a physical email server)
  • Email protocol the server uses: IMAP or POP3
  • Port number for the e=mail server (typically 143 for IMAP and 110 for POP3)
  • Account name and password for the email account for Process Commander
  • Whether the email server requires the listener to use SSL to retrieve messages
  • Name of the mail folder the listener monitors
  • The name of the Operator ID the service should use while it runs (creates the work object)
  • Whether the email messages have images or other files embedded into the message body

Then, continue with How to set up inbound email

Note: E-mail listeners process only those messages that have not yet been retrieved, or read. If an email listener cannot process an email message because there is something wrong with it - the message is invalid in some way - the listener marks the message as "seen." The POP3 protocol does not support the "seen" attribute. For this reason, it is preferable to configure email servers to use the IMAP protocol, which supports the "seen" attribute, when possible.

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