Create cases faster with data extracted from emails
You can now speed up case creation in Pega Intelligent Virtual Assistant (IVA) for Email™ by having the system automatically populate properties with extracted data. In the Add suggested case section, you can preconfigure entity mappings. You can also use email-specific properties, such as an email address or a subject, in the entity mapping definition.
Add suggested case screen
For more information, see Defining suggested cases for the Email channel.
Published August 9, 2018 — Updated September 25, 2018