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8.5.1 — Resolved issues

Customer Service 8.5.1 includes fixes for the following customer-reported issues. The release also includes fixes identified internally, which we did not document here. 

For resolved issues in Customer Service 8.5, see the Customer Service Release Notes.

Issue ID Description Version fixed
SE-65027 Unable to find the OBC-OB-OrientalCS-Work-Grp1-Interaction-Call.CaptureCustomerRequest instance of the Rule-HTML-Section type when opening the service case assignment and selecting a radio button.

8.5 hotfix
8.5.1 patch

SE-66067

The Verify me button and the Update address option are not visible in the Chat menu upon refresh.

8.5 hotfix
8.5.1 patch

 

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