Table of Contents

Autoreply message filtering


Only available versions of this content are shown in the dropdown

Email listeners in Pega Platform filter autoreply messages, such as out-of-office notifications or bounce-back messages, by using the following logic.

  1. Email listeners detect autoreply messages by checking for the Auto-Submitted header in the subject of incoming email messages.
  2. If the email listener does not find the Auto-Submitted header, the listener searches the email subject for the following patterns that are specified in the Pega-provided Email/AutoReplySubject dynamic system setting (DSS):
    • Automatic reply,Auto
    • Auto Response,Out of Office

You can specify additional patterns by editing the Email/AutoReplySubject DSS.

Related Content

Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.