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Restarting the email listener

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You can restart an email listener to troubleshoot problems with the listener. For example, you might need to restart the email listener if unread messages are accumulating in your inbox.

  1. In the Explorer pane of Admin Studio, click Resources Listeners .

  2. If you are using a NodeClassification-based startup on a Cloud environment, complete the following steps:

    1. On the Listeners page, in the Select node / All nodes list, select All Nodes.

    2. In the Start / restart listener field, select Start or restart by type.

    3. Select Email Listener from the list, and then click Apply.

    If the restart is successful, a message appears in green that says that the restart action has been initiated for your listener. You can ignore error messages that do not apply to the node type on which your listener is configured to start. If the restart is not successful, see Troubleshooting email listeners to troubleshoot problems with your email listener.
  3. If you are using an on-premises environment, complete the following steps:

    1. On the Listeners page, in the Select node / All nodes list, delete All Nodes from the field, and then select the name of the node on which your listener is configured to run.

      You can find the name of your node in the Listener nodes section on the Properties tab of the Email Listener rule form.
    2. In the Active listeners section, click the check box to select the listener that you want to restart.

    3. Click Restart.

      If the restart is successful, a message says that the listener has been successfully submitted for restart. If the restart is not successful, see Troubleshooting email listeners to troubleshoot problems with your email listener.

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