Use the following topics to define fields for your data object. For example, you can add choices to a picklist to control which options a user selects.
- Adding single-value fields to forms
Collect specific, single pieces of information from users when they process a case by adding a single-value field to a form. For example, you can add a field that references a phone number to a form that prompts users to enter their personal and address details.
- Creating a calculated field
Save time and improve the accuracy of the information that your case processes by creating a calculated field. For example, configure a Total Time field to generate a subtotal from a list of time sheets.
- Field values
Use field values to define items in a selection list presented to users or a set of values for the Table features on the General tab of the Property form, and to support localization by overriding an English word or phrase with an equivalent term in another language.
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