Browsing events for a customer or a group of customers
Use the Event Browser to browse customer event types that occurred over a period of time and display them on the Customer Movie landing page. Browsing events for an individual customer or for a group of customers provides insight into the history of customer interactions.
In the header of Dev Studio, click.
Choose a customer or a group of customer by performing one of the following actions:
- Click Customer and enter a Customer ID.
- Click Group and enter a Group ID.
Select the time range.
In the Event section, select the event types that you want to browse.
Click Find events to display available events in the timeline.
- Customer Movie landing page
From Customer Movie landing page you can create and manage event types that collect data from various data sources. Events are stored in the Event Store data set. Each event type records customer activity from a particular data source. An event type might be based on a data set or report definition and receive events in a streaming mode or in batches. These different tracks in the customer movie can be for example, bank transactions, purchase orders, dropped phone calls, or sent tweets.
- Creating an event type in the Event Catalog
You can create multiple events in the Event Catalog to collect customer data from specific data sources (Data set or Report definition) and store it in the Event Store data set. You can retrieve this data to get information about customer interactions and display them in an events feed that you add to your user interface.