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Configuring intent analysis


Enable intent analysis in your application to automatically detect the intention of the person who produced a document, for example, a Facebook comment or a product review. Through intent analysis, you can better understand the needs of your customers, decrease churn, and more quickly react to customer issues.

  1. In the navigation panel, click Records Decision Text Analyzer .

  2. Open the Text Analyzer rule that you want to edit.

  3. On the Select Analysis tab, in the Intent section, select the Enable intent analysis check box.

  4. In the Intent model field, press the Down Arrow key and select an intent analysis model.

    You can select the default pzDefaultIntentModel or your custom intent analysis model. For more information on creating intent analysis models, see the Prediction Studio overview.
  5. Click Save.

  • Intent analysis

    Through intent analysis, you can determine the expressed intent of your customers or product reviewers.

  • Default intent model

    Text analyzers include a default pzDefaultIntentModel that provides a starting point for intent detection in your application. This model contains a set of sample intent types that you can detect in a piece of text.

  • Testing Text Analyzer rules

    You can test the performance of a Text Analyzer rule after you configured that rule to perform natural language processing tasks that fulfill your business requirements.

  • Configuring advanced text analytics settings

    Configure language detection settings, enable spell checking, and control how the text is categorized, based on various criteria.

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