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Creating predictions


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Create predictions to anticipate business events and customer behavior, such as the chances of a successful case completion or the probability of a customer accepting an offer. You can then increase the accuracy of your decisions by including the predictions in your decision strategy.

For example, you can create a prediction that calculates whether a customer is likely to accept an offer, and then add the prediction to a next-best-action strategy. The next-best-action strategy prepares several propositions for the customer, and then selects the one that the customer is most likely to accept.

You can create predictions with or without historical data. Historical data contains the outcomes of previous customer interactions.

Predictions without historical data
Learn in real time based on incoming results of customer interactions.
Predictions with historical data
Learn based on the outcomes of previous and incoming customer interactions.
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