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Customer Movie landing page

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From Customer Movie landing page you can create and manage event types that collect data from various data sources. Events are stored in the Event Store data set. Each event type records customer activity from a particular data source. An event type might be based on a data set or report definition and receive events in a streaming mode or in batches. These different tracks in the customer movie can be for example, bank transactions, purchase orders, dropped phone calls, or sent tweets.

In the Event Browser, you can retrieve data from the Event Store data set for an individual customer or a group of customers. The customer interactions are displayed in a timeline. You can add this timeline to your application by adding the pxEventsFeed section in the user interface, for example, to give customer service agents insight into customer interactions.

The following tasks are supported in Customer Movie:

  • About Data Set rules

    Data sets define collections of records, allowing you to set up instances that make use of data abstraction to represent data stored in different sources and formats. Depending on the type selected when creating a new instance, data sets represent Visual Business Director (VBD) data sources, data in database tables or data in decision data stores. Through the data management operations for each data set type, you can read, insert and remove records. Data sets are used on their own through data management operations, as part of combined data

  • Report Definition rule form

    A report definition rule defines a report definition report. This rule generates an SQL query that retrieves and sorts information from the PegaRULES database, an external database, or an Elasticsearch index, and generates HTML that displays the results in a variety of formats. You have a range of options for interacting with the results, depending on the settings on the Report Viewer tab.

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