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Customizable Interaction API for text analytics


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The Interaction API provides a customizable interface for handling interactions through conversational channels such as email channels and instant messaging platforms.

Beginning with 8.3, the API integrates text analytics with strategies, propositions, and interaction history to provide the context for making better next-best-action decisions. By considering such factors as previous interactions and an applicable decision strategy, you ensure that the next-best-action decisions that you make by using the Interaction API are consistent and accurate.

In addition, the Interaction API uses a generic Data-Decision-Request/Response class structure for input and output. The new structure facilitates creating a channel-specific API configuration that inherits properties from the parent class, for example, Data-Decision-Request-Chat, Data-Decision-Response-Email, and so on.

  • Interaction API components

    The Interaction API includes multiple default components under the Data-Decision-Request and Data-Decision-Response classes.

  • Extending Interaction API

    Customize the Interaction API to suit your business needs.

  • Interaction history NLP example

    You can customize the Interaction API in multiple ways, the most common of which is to provide a custom strategy for interaction with users through a conversation channel.

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