Editing a key performance indicator

The key performance indicators (KPIs) can be used to track, compare, and monitor business performance across the defined areas of interest.

1. In the Key performance indicators tab of the Visual Business Director landing page, click New.

2. Click the link in the Name column to change an existing KPI.

3. In the Edit KPI dialog, make your changes.

   For details about particular settings, see Adding a key performance indicator.

4. Click Submit.

• The Key Performance Indicators tab

  The Key Performance Indicators (KPIs) tab allows you to view and manage the available key performance indicators. Once defined, the KPIs are calculated every time the interaction rule writes results to Interaction History, Visual Business Director, and database tables.