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Interaction History methods

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You can use a rule-based API to associate known customer IDs with IDs that are generated by external interactions through different channels and devices or to separate them.

The following methods support the use of Interaction History in activities:

  • Adding an association with a customer ID

    Use the Call instruction with the Data-Decision-IH-Association.pySaveAssociation activity to associate IDs that are generated by external interactions through different channels and devices with a known customer ID.

  • Deleting an association between interactions and customer IDs

    Interactions generate IDs that need to be associated through different channels and devices with a known customer ID. When you no longer need such associations, use the Call instruction with the Data-Decision-IH-Association.pyDeleteAssociation activity to remove the two association records.

  • About Data Set rules

    Data sets define collections of records, allowing you to set up instances that make use of data abstraction to represent data stored in different sources and formats. Depending on the type selected when creating a new instance, data sets represent Visual Business Director (VBD) data sources, data in database tables or data in decision data stores. Through the data management operations for each data set type, you can read, insert and remove records. Data sets are used on their own through data management operations, as part of combined data

  • Calling another activity
  • Decision Management methods

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