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Monitoring interaction results

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Ensure that you stay up to date with recent interaction results by filtering and analyzing the interaction history records.

Decision management provides four default interaction history reports based on the Data-Decision-IH-Fact class and a stream-based interaction history that includes all interactions from the last 24 hours.
Enable the default interaction history reports by setting the interactionHistory/AggregatesOnlyMode dynamic system setting to false. For more information, see Editing a dynamic system setting in the Pega Platform documentation.
  1. In the header of Dev Studio, click Configure Decisioning Monitoring Interaction History .

  2. Select how you want to filter the interaction results:

    Option Description
    Acceptance rate per proposition group In the Interactions source data set, click Interaction History, and then click Accept rate.
    Number of propositions that were offered per direction and channel In the Interactions source data set, click Interaction History, and then click Volume by channel.
    Number of propositions that were offered per business issue and group In the Interactions source data set, click Interaction History, and then click Volume by proposition.
    Interaction history records from the last 30 days In the Interactions source data set, click Interaction History, and then click Recent interactions.
    Stream-based interaction history records from the last 24 hours In the Interactions source data set, click Interactions Stream, and then click Recent interactions.

  • Creating an interaction history summary data set

    Simplify decision strategies by creating data set records for interaction history summaries. These data sets aggregate interaction history to limit and refine the data that strategies process.

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