Text analytics accuracy measures
Models predict an outcome, which might or might not match the actual outcome. The following measures are used to examine the performance of text analytics models. When you create a sentiment or classification model, you can analyze the results by using the performance measures that are described below.
The total number of outcomes that are predicted correctly, that is, the predicted outcome matches the actual outcome.
The total number of times when a text is classified with this actual outcome, the expected outcome.
The total number of times when the model predicted a text to belong to this outcome.
The fraction of predicted instances that are correct. Precision measures the exactness of a classifier. A higher precision means less false positives, while a lower precision means more false positives. The most effective way to improve precision is to decrease recall.
The following formula is used to determine the precision of a classifier:
precision = true positives / predicted count
The fraction of correctly predicted instances. Recall measures the completeness, or sensitivity, of a classifier. Higher recall means less false negatives, while lower recall means more false negatives. Improving recall can often decrease precision because it gets increasingly harder to be precise as the sample space increases.
The following formula is used to determine the recall of a classifier:
recall = true positives / actual count
Precision and recall can be combined to produce a single metric known as F-measure, which is the weighted harmonic mean of precision and recall.
The following formula is used to determine the F-score of a classifier:
F-score = 2 * precision * recall / (precision + recall)
- Analyzing natural language
Effortlessly analyze and extract meaningful information from large volumes of text with the use of text analytics. Based on your findings, you can further improve business performance and customer experience.
- Creating machine-learning topic detection models
Efficiently connect your customers with the right consultant by providing training data to a topic detection model.
- Determining the emotional tone of text
Sentiment analysis determines whether the opinion that the writer expressed in a piece of text is positive, neutral, or negative. Knowledge about customers' sentiments can be very important because customers often share their opinions, reactions, and attitudes toward products and services in social media or communicate directly through chat channels.