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Interaction History methods

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You can use a rule-based API to associate known customer IDs with IDs that are generated by external interactions through different channels and devices or to separate them.

The following methods support the use of Interaction History in activities:

  • Adding an association with a customer ID

    Use the Call instruction with the Data-Decision-IH-Association.pySaveAssociation activity to associate IDs that are generated by external interactions through different channels and devices with a known customer ID.

  • Deleting an association between interactions and customer IDs

    Interactions generate IDs that need to be associated through different channels and devices with a known customer ID. When you no longer need such associations, use the Call instruction with the Data-Decision-IH-Association.pyDeleteAssociation activity to remove the two association records.

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