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The Key Performance Indicators tab

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The Key Performance Indicators (KPIs) tab allows you to view and manage the available key performance indicators. Once defined, the KPIs are calculated every time the interaction rule writes results to Interaction History, Visual Business Director, and database tables.

For each KPI, you can check its name, description, the time stamp, and the user name corresponding to the last change.

  • Adding a key performance indicator

    The key performance indicators (KPIs) can be used to track, compare, and monitor business performance across the defined areas of interest. You create KPIs based on outcomes previously defined in interactions.

  • Editing a key performance indicator

    The key performance indicators (KPIs) can be used to track, compare, and monitor business performance across the defined areas of interest.

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