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Reacting to real-time events

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Configure your application to detect meaningful patterns in the real-time flow of events and to react to them in a timely manner. By detecting event patterns through Event Strategy rules, you can identify the most critical opportunities and risks to help you determine the Next Best Action for your customers.

  • About Event strategy rule

    Event strategies provide the mechanism to simplify the complex event processing operations. You specify patterns of events, query for them across a data stream, and react to the emerging patterns. The sequencing in event strategies is established through a set of instructions and execution points from real-time data to the final emit instruction. Between real-time data and emit, you can apply filter, window, aggregate, and static data instructions.

  • Event Strategy rule form - Completing the Event Strategy tab

    You use the Event Strategy tab to design and configure your event strategy components. A new instance of the Event strategy rule contains two shapes: Real-time data and Emit. You can add shapes by clicking the add icon that is available when you focus on a shape. To edit a shape, open the properties dialog box of a shape (by double-clicking the shape or by right-clicking and selecting the Properties option). The properties dialog box contains elements that are specific to a given shape.

  • Creating an event type in the Event Catalog

    You can create multiple events in the Event Catalog to collect customer data from specific data sources (Data set or Report definition) and store it in the Event Store data set. You can retrieve this data to get information about customer interactions and display them in an events feed that you add to your user interface.

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