Eighteen local flow actions that are often made available to users
When you create an assignment task in a flow rule, what are the typical local flow actions to include?
Assignments often include the following local actions:
If covers are being used in this application, the following should be included as well:
If folders are being used in this application, the following should be included as well:
Additionally, the following local actions are recommended:
A "power" user might also benefit from these:
- ChangeAssignmentSLA (if the assignment in question has a service level specified)
- TransferAdvanced (instead of Transfer)
Other flow actions are either more application dependent, such as the EngageExternal actions, or are used as connector flow actions.
Published March 25, 2004 — Updated September 8, 2004