Extending DCR for a new implementation
Dynamic Class Referencing (DCR) is available in the Pega Customer Service horizontal layer using Data Pages. You can extend DCR to implement the approach in a new application.
Create an application before you extend DCR for a new implementation layer. Use Application Express to build a new application on top of the CS-Horizontal. When Application Express runs on a customer service application, the pyDefault data transform is copied to the newly created application ruleset. The Application Express updates the following settings to your new application.
| Field | By default |
|---|---|
| ServiceItemClassGroup | "PegaCA-Work" |
| SiteSpecificClassGroup | "PegaCA-Work" |
| InteractionClassGroup | "PegaCA-Work-Interaction" |
| InboundInteractionClass | "PegaCA-Work-Interaction-InCorr" |
| InteractionChatClass | "PegaCA-Work-Interaction-Chat" |
| ResearchInteractionClass | "PegaCA-Work-Interaction-Research" |
| ChildInteractionClass | "PegaCA-Work-Interaction-Sub" |
To update other settings, open the pyDefault data transform of the specialized application layer and update the required properties.
To extend DCR for a new implementation, do the following steps:
- Click to update the application settings.
- Click to configure application-specific properties in the data transform.
- Click at the bottom of the Designer Studio to open the clipboard view of Declare_CAApplicationSettings data page.
