Frequently Asked Questions when using Pega Cloud Services

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Questions

Frequently Asked Questions about Pega Cloud Services include:

Answers

What is the auto-scaling methodology of Pega Cloud Services?

Our auto-scaling methodolgy is Pega intellectual property, and as such, we do not disclose it. As a fully-managed service, our operations team monitors the performance of each Pega Cloud environment. Should any performance challenges be noted, we manage scaling your infrastructure in a targeted fashion to ensure continued performance and availability.

Our auto-scaling strategy is based on a pragmatic approach focused on optimizing your stack (applications, database, and network). Our methodology is a continuous improvement process that is designed to ensure we always provide enough resources to meet your application needs.

Does Pega Cloud Services support customer-provided application monitoring?

As a fully managed service, our operations team leverages a suite of monitoring tools to ensure your applications can meet peak performance requirements. Each subscription includes Pega Predictive Diagnostic Cloud, which provides detailed insight into your application performance. To ensure a consistent and optimized Pega Cloud environment, use of other monitoring applications is not supported.

Can Pega Cloud Services customers access the database of their application?

Pega Cloud Services does not support direct access to your application database to avoid negative downstream impacts. For example, changes to the database can prevent successful deployment of future Pega Platform releases and patch releases and the adoption of the latest features.

What details are available in customer-facing release notes on the Pega Cloud Services page?

Release notes for Pega Cloud Services are organized and published on a quarterly basis. This schedule is based on our continuous cadence of releases. Our release notes detail enhancements made to Pega Cloud Services throughout the current quarter which are impactful to customers. New Pega Platform features and enhancements supported by Pega Cloud Services are documented in Pega Platform release notes, so they are not included in the Pega Cloud Services release notes.

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