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How do I grant access to the Deployment Portal?

If an issue arises, a Support Engineer may request access to your Deployment Portal. To grant access, first get the Support Engineer’s name, then follow these steps:

  1. Click the Help option.
  2. Click the Grant Access to the Portal option.
  3. Select the Support Engineer to whom you want to grant access. The Send Invitation window appears.
  4. Select the role you want to temporarily assign to the Support Engineer, such as Administrator.
  5. Click the Send button.

The system sends an invitation to the Support Engineer you chose so that engineer can access your portal and also displays a confirmation message. Click Ok.

Note: Once the Support Engineer activates the temporary account, he or she will have access to your portal for one week, then the temporary account will automatically be deleted.

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