How do I grant access to the Deployment Portal?
If an issue arises, a Support Engineer may request access to your Deployment Portal. To grant access, first get the Support Engineer’s name, then follow these steps:
- Click the Help option.
- Click the Grant Access to the Portal option.
- Select the Support Engineer to whom you want to grant access. The Send Invitation window appears.
- Select the role you want to temporarily assign to the Support Engineer, such as Administrator.
- Click the Send button.
The system sends an invitation to the Support Engineer you chose so that engineer can access your portal and also displays a confirmation message. Click Ok.
Note: Once the Support Engineer activates the temporary account, he or she will have access to your portal for one week, then the temporary account will automatically be deleted.