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INTG0001: REST connector time-out

The INTG0001 event is generated when a Connect-REST method call times out before it receives a response.

Reason for the event

When your application sends a request to an external system via the Connect-REST method, the application expects to receive a response within the amount of time that is specified in the Connect-REST rule. If the request does not reach the external system or if the system does not respond within the specified time, Pega Platform™ generates an exception. Pega Predictive Diagnostic Cloud™ (PDC) receives the exception and creates an INTG0001 event. For each connector that times out, PDC creates a unique ConnectRESTTimeOut- case.

For more information, see Event grouping in Pega Predictive Diagnostic Cloud cases.

Example message text

Alert "Connect-REST Timeout" observed by "<server name>" for system "<system name>" node "<node name>" : " INTG0001 : Timeout in REST connector <connector name>

Recommendations

Perform the following actions:

  • Evaluate individual instances of the time-out by performing the following actions:
    • Assess whether the failures are sporadic or whether the external application is unavailable.
    • Assess whether the issue is local to a single node or whether it affects all users, services, and batch processes.
  • Contact the owners of the external application, and network and data center staff, as appropriate, to address the issue.
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