INTG0001: REST connector time-out
The INTG0001 event is generated when a Connect-REST method call times out before it receives a response.
Reason for the event
When your application sends a request to an external system via the Connect-REST method, the application expects to receive a response within the amount of time that is specified in the Connect-REST rule. If the request does not reach the external system or if the system does not respond within the specified time, Pega Platform™ generates an exception. Pega Predictive Diagnostic Cloud™ (PDC) receives the exception and creates an INTG0001 event. For each connector that times out, PDC creates a unique ConnectRESTTimeOut- case.
For more information, see Event grouping in Pega Predictive Diagnostic Cloud cases.
Example message text
Alert "Connect-REST Timeout" observed by "<server name>" for system "<system name>" node "<node name>" : " INTG0001 : Timeout in REST connector <connector name>
Perform the following actions:
- Evaluate individual instances of the time-out by performing the following actions:
- Assess whether the failures are sporadic or whether the external application is unavailable.
- Assess whether the issue is local to a single node or whether it affects all users, services, and batch processes.
- Contact the owners of the external application, and network and data center staff, as appropriate, to address the issue.