INTG0002: FTP connector failure
The INTG0002 event is generated when the Connect-FTP method fails while trying to copy a file from one file system to another file system by using the File Transfer Protocol (FTP).
Reason for the event
When your application sends a request to an external system via the Connect-FTP method, the application receives a response within the time that is set in the Connect-FTP rule. If the request does not reach the external system, or the system does not respond within the time limit, Pega Platform™ generates an exception. Pega Predictive Diagnostic Cloud™ (PDC) receives the exception, and creates an INTG0002 event. PDC creates a unique ConnectFTPFailure- case for each connector that times out.
For more information, see Event grouping in Pega Predictive Diagnostic Cloud cases.
Example message text
Alert "Connect-FTP Failure" observed by "<server name>" for system "<system name>" node "<node name>" : " INTG0002 : Connect-FTP Failure
Perform the following actions:
- Open the case and review the events in the Associated Events section.
- Verify that the properties in the exception are referenced correctly.
- Use the Tracer tool or other debugging options to evaluate whether the data is present and formatted as expected.
- If the issue is sporadic, add logic to the application to ensure that the data is correct before calling the connector.