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How Pega Cloud keeps your environment current

Pega Cloud Services ensures that you have access to the latest features and capabilities of Pega Platform and your Pega applications by performing periodic system maintenance on your Pega Cloud environments. This is part of the standard maintenance policy Pegasystems Inc. provides to clients as defined in Pega Cloud Services maintenance and types of system updates.

Infrastructure updates

Pegasystems Inc. updates the supporting infrastructure services of each environment, including the database, to include the latest security and performance benefits, service enhancements, and new capabilities. Infrastructure updates are zero-downtime and do not change the Pega software running in the Pega Cloud environment. For details about the Pega Cloud infrastructure update process and the expected client experience, see:

Software patches

Pegasystems Inc. applies cumulative patch releases of the latest Pega Platform 8.x software to client environments and the patch-supported customer relationship management (CRM) applications running in Pega Cloud Services environments. Each patch includes important security, supportability, and reliability improvements and bug fixes. The bug fixes are based on a wide range of client feedback, which ensures that each client has access to addressed issues across each Pega Infinity release. Patch installation is zero-downtime and includes only rule changes observed between the patch and the current version; patches do not require a cloned environment for validation. For more information about Pega Platform and supported CRM patches, see Pega Platform Patch Releases - Resolved Issues Download and Pega Cloud patches include latest CRM application patches.

Software upgrades

Pegasystems Inc. upgrades the environment to the latest major or minor software versions of Pega Platform and the suite of CRM applications running in Pega Cloud Services environments. With each software upgrade, Pega commits to making Pega Platform and Pega application software changes that are backwards compatible and include the latest security updates, capabilities, feature enhancements, performance improvements, and supportability enhancements. Software upgrades for Pega Cloud environments include a cloned environment for validation.

Pega implements a two-phased software upgrade process consisting of a basic upgrade phase and a feature adoption phase. With the basic upgrade phase, clients can benefit from the latest performance and security improvements without affecting their existing Pega applications. After the basic upgrade is complete, clients can use the feature adoption phase to take advantage of the latest Pega Infinity and application features using their standard DevOps process. The upgrade process features upgrade assessment tools, an upgraded, cloned environment to complete compatibility testing, and testing orchestration with upgrade pipeline in Deployment Manager. Pega supports both a major upgrade (7.x to 8.x) and a minor upgrade (8.x to 8.y) of the Pega Infinity software in a client's environment:

  • Pega Infinity upgrades starting from version 8.4.x feature a near-zero-downtime process, so your environment remains available throughout the upgrade process. It also includes a go/no-go phase during the production upgrade in which Clients perform a final confidence check of their applications. Pega upgrades the production environment only after clients indicate a go approval. The entire upgrade process usually takes around 15 days. For details about the minor Pega Cloud upgrade process and the expected client experience, see Minor upgrade process for Pega Infinity 8.4.x and later.
  • Software upgrades from previous versions may require downtime and some post-upgrade steps. The entire upgrade process usually takes around 30 days. For details about the major Pega Cloud upgrade process and the expected client experience, see Major upgrade process to the latest Pega Infinity release.
For more information, see the following topics:

  • Pega Cloud Services maintenance and types of system updates

    This article provides information about Pega Cloud Services maintenance. This information is provided for planning purposes, and is subject to change at the discretion of Pegasystems Inc.

  • Minor upgrade process for Pega Infinity 8.4.x and later

    Pega continuously makes new features available to clients so that they can incrementally and rapidly deliver value to their customers using the latest capabilities, feature enhancements, performance improvements, and security fixes.

  • Minor upgrade checklist

    Pega supports both a major upgrade (7.x to 8.x) and a minor upgrade (8.x to 8.y) of the Pega Infinity software that runs in your Pega Cloud Services environments. This checklist details the minor upgrade requirements and actions that are needed during an upgrade of all of your environments with Pega Infinity 8.4. Use this checklist to plan and complete your upgrade process steps and stages, as well as to run your communication with Pega.

  • Major upgrade process to the latest Pega Infinity release

    Pega continuously makes new features available to clients so that they can incrementally and rapidly deliver value to their customers using the latest capabilities, feature enhancements, performance improvements, and security fixes.

  • Major upgrade checklist

    Pega supports both a major upgrade (7.x to 8.x) and a minor upgrade (8.x to 8.y) of the Pega Infinity software that runs in your Pega Cloud Services environments. This checklist details the major upgrade requirements and actions required during an upgrade of all of your environments with versions earlier than Pega Infinity 8.4. Use this checklist to plan and complete your upgrade process steps and stages, as well as to run your communication with Pega.

  • Pega Cloud proactive patch program frequently asked questions
  • Patch process for releases 8.3.x and later

    Pega Cloud Services applies patches to Pega Platform running in the client environment as well as supported customer relationship management (CRM) applications.

  • Patch process for releases 8.2.x and earlier

    Pega Cloud® Services applies patches to Pega Platform™ running in the client environment as well as supported customer relationship management (CRM) applications.

  • Environment infrastructure update process for releases 8.3.x and later

    Pega Cloud® Services updates the underlying environment and supporting services for clients to support the newest Pega Cloud infrastructure features and enhancements. These infrastructure updates are part of the standard maintenance policy as defined in Pega Cloud maintenance and types of system updates. Infrastructure updates are a separate process from Pega software upgrades or patches, so they do not affect the Pega software running in a Pega Cloud environment. For information about the latest infrastructure changes, see the Pega Cloud

  • Environment infrastructure update process for releases 8.2.x and earlier

    Pega Cloud® Services updates the underlying environment and supporting services for clients to support the newest Pega Cloud infrastructure features and enhancements. These infrastructure updates are part of the standard maintenance policy as defined in Pega Cloud maintenance and types of system updates. Infrastructure updates are a separate process from Pega software upgrades or patches, so they do not affect the Pega software running in a Pega Cloud environment. For information about the latest infrastructure changes, see the Pega Cloud

  • Pega Cloud patches include latest CRM application patches
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