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Obtaining hotfix packages

Create a support request to obtain hotfix packages from Pegasystems Global Client Support for known issues, or to report a new issue.

The name of a hotfix package file has the format, where zzzz is a series of digits representing the hotfix package number.

To request a hotfix package, do the following steps.

  1. On , click Support Submit Support Request .
  2. Click New Request, and then select For something I need.
  3. On the Create tab, from the Service request list, select Existing hot fix.
  4. Provide information about the request, and then click Finish to submit it.
  5. On the Details tab,

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