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Environment infrastructure update process for Pega Platform version 8.2.x and earlier

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Pega Cloud Services updates the underlying environment and supporting services to support the newest Pega Cloud infrastructure features and enhancements. These infrastructure updates are part of the standard maintenance policy as defined in Pega Cloud maintenance and types of system updates. Infrastructure updates are a separate process from Pega software upgrades or patches, so they do not affect the Pega software running in a Pega Cloud environment. For information about the latest infrastructure changes, see the Pega Cloud Services release notes.

The information provided in this document is for planning purposes and is subject to change at the discretion of Pega.

Benefits of Pega Cloud Services environment infrastructure updates

Pega Cloud Services updates each client environment infrastructure with zero downtime and without affecting the Pega software. To ensure that an infrastructure is implemented with zero downtime, you must ensure that any longer-running Pega processes are shutdown prior to the update. For more information, see the section Client responsibilities.

Background processing restarts are completely automated in Pega Platform version 8.3.x and later.

Infrastructure update considerations

Pega completes environment infrastructure updates during your agreed upon standard maintenance window that you defined during the Pega Cloud Services onboarding process. You are notified a minimum of five days in advance and then reminded with a second notification four hours prior to the initiation of the infrastructure you process within the standard maintenance window. In order to minimize any disruption to the update process, you should review required the required steps that are dependent on the features of the Pega software versions that you are running.

Pega esponsibilities

During the Pega Cloud Services environment infrastructure update, Pega responsibilities include the following actions:

  • Manage communications with you throughout this update process, including notification before the update begins and after the infrastructure update is complete.
  • Document any issue that was discovered during the update process and, if necessary, work with you to resolve any infrastructure issues.

Client responsibilities

During the Pega Cloud Services environment infrastructure update process, depending on the use of certain features in your Pega applications, the client responsibilities may include the following actions:

  • You are advised to reschedule any upcoming activities, such as campaigns or job schedulers, to be initiated after the environment infrastructure update is complete.
  • In order to avoid possible disruption to background processes, you should consider stopping all background processes before the infrastructure update begins and then restarting Pega queue processors, job schedulers, and DSM dataflows after you receive notification that the patch application is complete. The Pega infrastructure update process automatically restarts Pega agents and listeners after it is complete. For more information and procedures to complete the pausing and subsequent resuming of background processes, see Managing background processes during upgrades and patches. Background processes are automatically managed during updates and patches for clients running Pega Platform version 8.3.x and later.
  • Review the notifications that include the details of an upcoming software patch. If you must reschedule the infrastructure update activity, click New request in My Support Portal or call the Pega Support Contact Information hotline listed for your region. For the latest documentation on making requests, see My Support Portal: New Design, Streamlined Features.

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