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Obtaining hotfix packages

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Create a support request to obtain hotfix packages from Pegasystems Global Client Support for known issues, or to report a new issue.

The name of a hotfix package file has the format DL_zzzz.zip, where zzzz is a series of digits representing the hotfix package number.

To request a hotfix package, do the following steps.

  1. On Pega Community, click Support Submit Support Request .
  2. Click New Request, and then select For something I need.
  3. On the Create tab, from the Service request list, select Existing hot fix.
  4. Provide information about the request, and then click Finish to submit it.

    For more information about the submitting requests through My Support Portal, see My Support Portal: New Design, Streamlined Features.

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