Skip to main content
This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.
LinkedIn
Copied!

Logic-based assignment routing

Logic-based assignment routing uses business criteria that you define to control when and by whom an assignment is processed in a case. By routing assignments to a specific user or group of users, you can help ensure that cases are resolved faster.

For example, you can route the assignment to a work queue when a case has a low priority and a recent create date, or route the assignment to a worklist when a case has a high priority.

You configure routing options when you add an assignment to a process in Case Designer. For each assignment, you can select a routing method and then define a set of conditions that must be met at run time. You can repeat this process to group multiple routing methods and conditions into a logical expression.

Example business logic for routing an assignment

Example business logic for routing an assignment

You must select a routing method for the assignment to use when no conditions are met at run time.

Related Content

Did you find this content helpful?

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us