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Managing Pega Predictive Diagnostic Cloud operator records

As a Pega Predictive Diagnostic Cloud™ (PDC) administrator, you can create, modify, and delete PDC operator records, and define operators' roles. Use the operator records to grant or deny access to PDC or to update login information for an operator.

If you want to define operators' available systems, see Managing system access in Pega Predictive Diagnostic Cloud.

Creating operator records

Different stakeholders within your organization, such as business sponsors, operational managers, and developers, might require access to the PDC server to review summaries, route work items, and resolve issues. For each user, you must create an operator record. You can create multiple operator records at the same time.

  1. In PDC, click Diagnostic Cloud > System Administration > Create Operators.
  2. On the Create Operators form, click Add Item to add more than one operator record.
  3. For each operator, enter a user identifier, first name, and email address, and select a role.

    You can select one of the following roles:

    • Manager - Assign to users who administer PDC. A user with this role can access the Diagnostic Cloud menu, manage notification subscriptions, and look at other users' work queues.
    • User - Assign to users who monitor the application or who are responsible for resolving cases.
  4. Click Next >>, and then click Finish to save the operator record information and return to the main screen.

Managing existing operator records

Depending on stakeholder needs or on changes within your organization, you might need to update existing operator records, for example, reset an operator's password or delete an operator that you no longer need.

You can change only one setting at a time.

  1. In PDC, click Diagnostic Cloud > System Administration > Manage Operators.
  2. In the Operator field, enter an operator identifier to modify, and click Next >>.
  3. Select one of the following options:
    • Change Operator Email - To change the operator's email address.
      1. Click Next >>.
      2. Enter the new email address.
      3. Click << Back to select a different setting, or click Finish to confirm the email and save the changes.
    • Reset password - To reset the current password and send a new autogenerated password to the operator's email address.
      1. Click Next >>.
      2. Click << Back to select a different setting, or click Finish to confirm the password reset.
    • Delete user - To delete an operator record.
      1. Click Next >>.
      2. Click << Back to select a different setting, or click Finish to confirm the deletion.
    • If you clicked Finish, click Close to return to the main screen.

    Published January 24, 2017 — Updated March 6, 2019


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