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Managing Pega Predictive Diagnostic Cloud operator records

As a Pega Predictive Diagnostic Cloud™ administrator, you can create, modify, and delete Predictive Diagnostic Cloud operator records, and define their roles and available systems. Use the operator records to grant or deny access to Predictive Diagnostic Cloud, select systems for operators, or update login information for an operator.

Creating operator records

Different stakeholders within your organization, such as business sponsors, operational managers, and developers, might require access to the Predictive Diagnostic Cloud server to review summaries, route work items, and resolve issues. For each user, you must create an operator record. You can create multiple operator records at the same time.

  1. In Predictive Diagnostic Cloud, click Diagnostic Cloud > System Administration > Create Operators.
  2. On the Create Operators form, click Add Item to add more than one operator record.
  3. For each operator, enter a user identifier, first name, and email address, and select a user role.

    You can select one of the following user roles:

    • Manager - Assign to users who administer Predictive Diagnostic Cloud. A user with this role can access the Predictive Diagnostic Cloud menu, manage scorecard subscriptions, and look at other users' work queues.
    • User - Assign to users who monitor the application or who are responsible for resolving action items.
  4. Click Next >>, and then click Finish to save the operator record information and return to the main screen.

Managing existing operator records

Depending on stakeholder needs or on changes within your organization, you might need to update existing operator records, for example, add a new system to an operator or delete an operator that you no longer need.

You can change only one setting at a time.
  1. In Predictive Diagnostic Cloud, click Diagnostic Cloud > System Administration > Manage Operators.
  2. In the Operator field, enter an operator identifier to modify, and click Next >>.
  3. Select one of the following options:
    • Manage Systems – To select which monitored systems are visible to the operator.
      1. Click Next >>.
      2. Select the check boxes next to the systems that you want to make visible to the operator.
      3. Click << Back to select a different setting, or click Finish to confirm and save the system.
    • Reset password - To reset the current password and send a new autogenerated password to the operator's email address.
      1. Click Next >>.
      2. Click << Back to select a different setting, or click Finish to confirm the password reset.
    • Delete user - To delete an operator record.
      1. Click Next >>.
      2. Click << Back to select a different setting, or click Finish to confirm the deletion.
    • Change Operator Email - To change the operator's email address.
      1. Click Next >>.
      2. Enter the new email address.
      3. Click << Back to select a different setting, or click Finish to confirm the email and save the changes.
  4. If you clicked Finish, click the X button to return to the main screen.

Published January 24, 2017 — Updated November 14, 2018


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