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Requirements for surveys in offline mode

Your application can support survey functionality when a user is offline. Verify that you meet the following requirements when you plan to ask questions and collect answers in offline mode.

  • Questions are virtual or simple but not complex.

  • Each question is integrated with a Question step in the life cycle of a case, and the corresponding case type is enabled for offline support.

  • The logic for validating answers is provided in a JavaScript function.

  • The conditions for displaying warnings are provided in Boolean expressions.

  • A question is not used more than once in a case, because answers are overridden in offline mode.

  • Your application ruleset contains a version of the @baseclass.pyDataPageWhitelistForOffline HTML rule that lists D_QuestionOptions_Master as a data page that is packaged for use offline.

  • Asking a question in a case

    You can use the Question shape to collect a single response from a user who is processing a case. By isolating individual questions, you can selectively capture user input without the formal structure of a survey.

  • Enabling offline support for case types

    You can work on assignments and create cases while your device is offline. By enabling offline support for a case type, you allow case workers to move cases closer to resolution while your application is disconnected from the network.

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