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Mobile device logs

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Device logs contain data that you can use to troubleshoot and support mobile apps without engaging the app users.

You can retrieve logs from the device of a specific user when the user restarts the app, and incorporate the logs in the Pega log files. For easier access, Pega Platform stores the retrieved log entries in a separate log file that is specific to mobile devices.

You can specify the type of data that you want to retrieve by setting a log level and specifying the Universal Time (UTC) date range. That way, you can limit the number of retrieved log files and troubleshoot issues more efficiently.

A mobile app developer addresses a bug filed by a user of the uPlus expense reporting app. To investigate the root cause of the bug, the developer retrieves and analyzes logs from the user's device.

What to do next: Access logs for a selected mobile device by performing the following tasks:

  1. Retrieving mobile device logs

    Troubleshoot mobile apps and support app users by retrieving and analyzing logs specific to a selected mobile device. Specify the log event type and time range for which you want to retrieve the logs, so that the results relate to the issue that you are investigating.

  2. Viewing mobile device logs

    After you retrieve a device log, view and analyze the log to proactively investigate and troubleshoot possible issues.

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